Shipping

 

Every necklace is made to order by our craftsmen in our UK workshop. Orders are typically crafted and dispatched within 1-2 working days and shipped via Royal Mail Tracked 48.

 

Returns

 

At Aurea, each piece is personalised specifically for you. Due to the bespoke nature of our jewellery and the materials used in its creation, we are unable to accept returns or offer refunds based on personal preference or change of mind.

To support your selection, we provide a live 3D preview during the personalisation process. This serves as a visual guide to help you understand how your piece will appear once completed, allowing you to refine every detail with confidence before placing your order.

Faults & Errors

We take exceptional care in crafting and inspecting every piece. However, in the unlikely event that your order arrives with a defect or does not reflect the specifications you selected, we will resolve this promptly.

In such cases, we offer:

• A complimentary replacement
• A full refund

This applies to:

• Manufacturing defects
• Incorrect personalisation (not as per your order)
• Items damaged upon arrival

Our Commitment

Aurea is built on precision, quality, and trust. Each piece is carefully handled from creation to dispatch to ensure it meets our standards.

If any issue arises, our team will respond promptly and ensure it is resolved with the level of care you expect from a premium jewellery brand.

Questions About Your Order?

Email: info@jewelsbyaurea.com

 

last updated: 2026